Terms of service

Last updated: September 30, 2026

These Terms apply to purchases from and use of craftpilot.co, operated by Craft Pilot (“we,” “us,” or “our”). Please read them with our Return & Refund Policy, Shipping Policy, and Privacy Policy. Nothing in these Terms limits rights or remedies that cannot lawfully be excluded.

1. Using our store

You must be legally able to enter into a purchase agreement, or use the store under the supervision and authorization of a parent or guardian. Provide accurate contact, payment, and delivery information. You may not use the store or our products for unlawful purposes, submit infringing content, interfere with the website, or attempt unauthorized access.

2. Products and personalization

We sell personalized products as well as unpersonalized items and supplies. The product listing and your order details determine what is included and whether an item is customized.

For personalized orders, you are responsible for the accuracy of submitted names, spelling, dates, text, artwork, and selections. We use the information you provide and do not automatically proofread or correct it because some requests are intentionally styled. Check every detail before ordering.

Where a design proof is provided, review the spelling, layout, artwork, dimensions, and other details shown before approving it. Approval authorizes us to produce the approved design. A digital proof cannot exactly reproduce the appearance of every material, screen color, or engraving finish. If we make an error or the product is defective, the remedies described in our Return & Refund Policy and applicable law remain available.

3. Materials, appearance, and care

Wood grain, knots, natural material tones, and engraving contrast can vary from piece to piece. Screens can also display colors differently. Reasonable variations inherent in the material or process are not the same as a defect; this does not excuse a materially incorrect product or a failure to meet its description.

Follow the listing and care instructions for your specific product. Do not assume that every item has the same dishwasher, food-contact, outdoor-use, or cleaning suitability. Damage caused by misuse, improper care, or ordinary wear is distinct from a manufacturing defect.

4. Prices, payment, and order acceptance

Prices are shown in U.S. dollars unless otherwise stated at checkout. Applicable taxes and shipping charges are displayed before purchase. Prices may change for future orders; an already accepted order will not be repriced without your agreement.

We may decline or cancel an order for legitimate reasons, including unavailable products, a material pricing error, suspected fraud, unlawful content, or inability to fulfill the request. If we cancel an order, we will notify you and refund amounts paid for the canceled items and any associated charges as required by law.

5. Order changes and cancellations

Orders are processed quickly, and production may begin soon after purchase or required design approval. Email hello@craftpilot.co immediately with your order number if you need a change or cancellation. Customer-requested changes and cancellations are not guaranteed once processing or production has begun.

This restriction does not remove cancellation or refund rights provided by law, including applicable rights when we cannot ship within the promised time.

6. Bulk and custom projects

Project pricing and timing depend on the product, quantity, artwork, materials, and delivery requirements. Any quote validity period, deposit, revision allowance, payment schedule, or cancellation charge must be stated in your written quote or project agreement; these Terms do not impose an additional undisclosed fee.

Changes to an approved project may affect the price and schedule. We will confirm any revised price or schedule with you before proceeding with the change. A written project agreement controls its specific commercial terms where it differs from these general Terms, subject to applicable law.

7. Shipping and local pickup

Production time and shipping time are separate. See our Shipping Policy for processing estimates, delivery information, and shipment issues. Carrier delivery dates are estimates unless an express guarantee is stated. If we cannot ship within the time promised, we will provide the notices and cancellation or refund options required by law.

Check your delivery address carefully and contact us promptly if it is incorrect. If an order is delayed, missing, or damaged, contact us so we can investigate. We do not exclude responsibility where the problem is our error or where applicable law requires a remedy. For local pickup, wait for your ready-for-pickup notification; address and hours are on our Contact Us page.

8. Returns and order problems

Personalized items, unpersonalized blanks, and supplies are final sale for change-of-mind returns and exchanges, including when unused. Customer-submitted personalization errors are generally not eligible for a free remake, discount, or refund. Defects, errors on our end, and rights required by law are handled under our Return & Refund Policy.

Please report visible damage promptly, ideally within 48 hours, and provide your order number and photos where reasonably available. The 48-hour request helps us investigate; it does not remove rights that applicable law gives you or automatically exclude a defect discovered later.

9. Artwork and intellectual property

By submitting a logo, photo, design, name, or other content, you confirm that you have the ownership, permissions, or other legal rights needed for us to use it to fulfill your order. You grant Craft Pilot a limited, non-exclusive permission to reproduce, adapt for production, and use that content as reasonably needed to quote, produce, and support your order, including through service providers assisting us.

You retain your rights in your submitted content. This production permission does not by itself authorize public advertising or portfolio use of your private artwork or personalized order details; such use requires separate permission or another applicable authorization. We may decline content that reasonably appears unlawful or infringes another person’s rights. Nothing in these Terms transfers ownership of our pre-existing designs, photographs, branding, or website content to you.

10. Shopify and privacy

Our store is hosted by Shopify. Information about visits, purchases, and interactions is shared with Shopify and service providers, which may be located in other countries, to operate and improve the store. We use Shopify enhanced services that can incorporate information from interactions with other merchants and Shopify, including for personalization and advertising.

Read our Privacy Policy, Shopify’s Consumer Privacy Policy, and Shopify’s Privacy Portal. Manage applicable advertising-related opt-outs through Your Privacy Choices.

11. Limits of liability

To the extent permitted by applicable law, Craft Pilot is not liable for indirect, incidental, special, or consequential losses arising from use of the store or products. To that same extent, our aggregate liability for a claim relating to an order is limited to the amount you paid for the affected order.

These limitations do not apply to fraud, willful misconduct, gross negligence, personal injury, or any liability, warranty, refund, or other consumer right that cannot lawfully be excluded or limited. Where applicable law does not allow a limitation, that limitation does not apply to you.

12. Governing law and questions

California law governs these Terms, except that mandatory protections available under the law applicable to you remain in effect. Please contact us with an order concern so we can try to resolve it. This does not require you to give up any legal right or remedy.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not waive our ability to enforce it later.

13. Changes to these Terms

We may update these Terms for future use and purchases and will revise the date above. Updates do not retroactively change an existing order’s agreed terms without your agreement, except as required by law.

14. Contact

Craft Pilot
hello@craftpilot.co
(909) 203-0581

Our mailing address is listed in our Privacy Policy. Store hours and directions are on Contact Us.