Shipping policy

Last updated: September 30, 2026

This policy applies to orders placed at craftpilot.co. Contact hello@craftpilot.co with your order number if you need help.

Production and processing

Personalized items are made to order. Typical production time is 2–5 business days, depending on the item and design. This is separate from shipping time. Any different processing time shown on your product listing or confirmed for your project applies to that order. We confirm timing for bulk and custom projects with your quote.

If you need an item by a particular date, contact us before ordering so we can confirm whether we can meet your request. Entering a requested date does not itself establish a guaranteed delivery date.

Shipping methods and delivery

We currently ship within the United States. Available shipping options and charges are shown at checkout. We use carriers including USPS, UPS, and FedEx. Free shipping, when offered for an eligible order, uses standard ground service.

Delivery estimates depend on the destination, service selected, and carrier conditions. They are not guarantees unless expressly stated. We send tracking information when your order ships; use it to follow delivery updates.

If shipment is delayed

If we cannot ship within the promised time, we will notify you with an updated estimate and provide the option to agree to the delay or cancel for a prompt refund as required by law. We will obtain any consent required for a revised shipment date. If we cannot fulfill the order, we will notify you and refund the canceled order as required by law.

Missing, delayed, or damaged packages

Contact us if tracking stops updating, your package appears lost, or an item arrives damaged. Include your order number, tracking number, and any relevant photos. We will help investigate with the carrier and determine the appropriate next step, which may include a claim, replacement, or refund where required.

Carrier delays are not always within our control, but shipment does not remove any responsibility or remedy that applies under law. We do not treat a carrier’s possession of a package as an automatic waiver of your rights.

Address changes

You are responsible for checking your shipping address before placing an order. Contact us immediately if it needs correction; changes may not be possible after processing or shipment. If a customer-provided address causes a return or requires reshipment, we will explain the available options and any additional shipping charge before you agree to reshipment. We will address errors we caused.

Local pickup

Where offered at checkout, select local pickup and wait for your ready-for-pickup notification before visiting. Find the pickup address, current hours, and directions on our Contact Us page.

For product problems, see our Return & Refund Policy. Nothing in this policy excludes rights or remedies that cannot be excluded under applicable law.